EXCHANGE / RETURNS / REFUNDS

We are happy to extend returns and refund service to all customers – within 14 days of receiving your purchase.

Returns are accepted if returned within 14 days of receipt (for local and international orders).

All refund will be in gift cards only, no cash refund.

For the items that you would like to exchange, kind return it and we would refund you in gift card so you could place order for the new items.

Only items that are in its original condition; unworn, unwashed and in its original packaging with label still attached can be returned. Items that are damaged from wear and tear are not considered to be faulty.

Clearance, sales items, promotional items, personalized orders, custom made and add on items are non-returnable and non-refunded.

All shipment cost should be borne by you.

All returns will be thoroughly inspected in accordance with our Returns Policy before we proceed further. We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

If you would like to exchange to a different item altogether, we will first refund you in gift card and you may place a new order for the item.

For returns, customers are advised to notify us first at hello@luluquin.com by quoting the order number and product details.

If you have received an incorrect item, or if your item has been delivered faulty. Kindly contact our Customer Service at hello@luluquin.com with the following information:

• Proof of purchase/order number
• A short description of the issue
• Supporting image(s)

Returned items will be thoroughly inspected by our quality control experts to assess if the item is faulty or fair wear and tear. We may be able to repair your item – though we are not able to guarantee it.

In the rare event that your item is faulty due to design or defect, we will proceed to replace the item. Replacements will be subjected to availability and our Customer Service team will be in touch with you on the next steps.

We aim to process all returns within 5 working days of receiving your order back. Whilst it may be sooner, please allow up to 7 working days during sale periods.

The management reserves the rights to reject any returns at our discretion.

Need help?

Contact us at hello@luluquin.com for questions related to refunds and returns.